Project Title: Family Care Coordinator Project (FCCP)
Grant Period: 2015-2018
Program Representative Interviewed: Gloria Martin, Director of Child and Adolescent
Services; Connie
Davis, Area Office Supervisor
Location: Dixon, IL
Sinnissippi Centers, Katherine Shaw Bethea Hospital and affiliated
clinics, and a local developmental disability center have been working for over ten years to improve
children's mental health in several counties in Illinois. The care coordination model they implemented at
their facility is an evidence-based practice to help families access mental health treatments. Another
strength-based model and promising practice used by this consortium is the Parent Café, a support group for parents
adapted from a national model.
The program has two full-time care coordinators and a grant manager. It
also has a parent coordinator who trains and works with other parents. In addition to staff, the program
requires resources including office space, vehicles for home-based visits, cell phones, and computers.
One challenge the program encountered is creating cost-effective services. Sinnissippi Centers often works with
families that are difficult to retain, and drive time to visit families is not reimbursed under state
funding. To address this barrier, the program tried three different referral models: a cold referral, an
informed referral, and a warm referral. The program found the most success with a warm referral, where a
care coordinator meets the family face-to-face.
Two of the ways this program has shared results are
through lunch-and-learns and community presentations. In 2023, Sinnissippi Centers reported performing over
1,500 crisis evaluations for youth and adults. Most referrals were self-reported with 28% of patients
reaching out personally for services.
